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Privacy Policy

This Privacy Policy explains how DBbet collects, uses, processes, stores, and protects personal information of Filipino players. We're deeply committed to protecting your privacy while delivering secure, personalized gaming experiences complying with applicable data protection regulations.

Information We Collect

  • Personal Data: Full legal name, date of birth, complete residential address, email address, mobile phone number, government-issued identification number, copies of identification documents (passport, driver's license, government ID), selfies holding identification for verification purposes.
  • Financial Information: GCash mobile number, PayMaya account details, bank account information, credit/debit card details, complete transaction history including all deposits and withdrawals, cryptocurrency wallet addresses. All financial data processes with bank-grade SSL 256-bit encryption.
  • Technical Data: IP address and geolocation, device information (model, operating system, browser type), pages visited and navigation patterns, session duration and frequency, cookies and tracking technologies, app usage statistics.
  • Gaming Information: Complete betting history across sports and casino, games played and session details, wagering patterns and favorite games, bonus usage and promotional participation, win/loss records, responsible gaming tool usage.
  • Communication Records: Live chat conversations, email correspondence, support tickets, feedback and surveys, complaint records and resolutions.

How We Use Your Information

  • Account Management: Verify identity through KYC procedures, process deposits and withdrawals securely, provide customer support in English and Tagalog, maintain account security, prevent fraud and unauthorized access.
  • Service Improvement: Analyze user behavior to enhance platform experience, develop features Filipino players request, improve interface and navigation, personalize game recommendations.
  • Communications: Send account updates and transaction confirmations, inform about new games and features, share promotional offers (with consent), deliver security alerts, provide responsible gaming reminders.
  • Regulatory Compliance: Fulfill licensing obligations, prevent money laundering, cooperate with investigations, maintain required records.

Data Protection Measures

  • Advanced Encryption: SSL 256-bit encryption for all data transmission and storage—identical to Philippine banks.
  • Access Controls: Strict limitations on who can access personal data, with all access logged and monitored.
  • Security Infrastructure: Regular updates and patches, vulnerability assessments, penetration testing, continuous monitoring for threats.

Information Sharing

We share data only with essential partners: GCash and PayMaya for payment processing, game providers (JILI, PG Soft, Pragmatic Play, Evolution Gaming), identity verification services, hosting and technical providers.

All partners operate under strict confidentiality agreements. We never sell personal information for marketing purposes.

We may disclose information when legally required by Philippine or international authorities.